1. Introduction
Welcome to Twik, a brand proudly operated by Bluehole, located at 907, Ganesh Meridian, Gujarat, India. Your privacy is of the utmost importance to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website Twik, and outlines your rights and choices concerning your personal information.
Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We collect various types of personal data to provide and improve our services. The categories of personal data we collect include:
Email Address: Used for communication, newsletters, and customer support.
First and Last Name: To personalize communication and for identification purposes.
Phone Number: Used for order confirmations, customer service, and updates.
Address Details (including State, Province, ZIP/Postal Code, and City): Required for billing, shipping, and verifying identity.
Payment Method Details: While we do not store credit/debit card information ourselves, payment method preferences and transaction IDs from our third-party payment processors may be collected and used for order tracking and support purposes.
We do not collect sensitive financial information directly, such as credit card numbers or CVV codes. These are handled securely by our third-party payment providers.
3. How We Collect Information
We collect your personal information through:
Direct Interactions: When you fill out forms on our website, sign up for our newsletter, contact us, or place an order.
Automated Technologies: Through cookies and other tracking technologies that collect data about your browsing behavior, device type, and location.
4. Use of Information
We use the information we collect in the following ways:
To provide, operate, and maintain our website and services.
To process and fulfill your orders, including managing delivery and payment confirmations.
To communicate with you, including customer service responses and sending administrative or promotional emails.
To personalize user experience and improve our website’s functionality.
To comply with legal obligations or regulatory requirements.
To detect and prevent fraudulent transactions or other suspicious activities.
5. Sharing of Information
We do not sell, rent, or trade your personal data to third parties. However, we may share your data with:
Service Providers: Trusted third-party vendors who assist us in running the website, processing payments, and fulfilling orders.
Payment Gateways: We integrate with third-party payment providers (e.g., Razorpay, Paytm) to securely handle your payment information.
Logistics & Delivery Partners: Your contact and address details may be shared with delivery partners to complete your Cash on Delivery or prepaid orders.
Legal Authorities: If required to do so by law, or if disclosure is necessary to protect our rights or comply with legal proceedings.
All third parties are required to use your data strictly for the intended purposes and maintain confidentiality and security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements. When we no longer require your data, it will be securely deleted or anonymized.
7. Your Rights and Choices
You have several rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request correction of any inaccurate or incomplete data.
Deletion: You can request deletion of your personal data, subject to certain legal or contractual obligations.
Objection or Restriction: You can object to or request restriction of processing under certain circumstances.
Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please Contact
8. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies or alert you when cookies are being sent.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, you may contact us via:
Email: info@twik.in
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the “Effective Date” at the top. We encourage you to review this page periodically.
14. Payment Methods and Processing
Twik offers multiple secure payment options:
Online Payments: Payments made via credit/debit cards, UPI, and wallets are processed through trusted third-party payment gateways. We do not store your payment credentials. Your data is handled in accordance with the privacy policies of the respective payment provider.
Cash on Delivery (COD): When you choose COD, we collect your name, address, and contact number to facilitate the delivery. This data is shared securely with our delivery/logistics partners for order fulfillment.
